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DELIVERY & RETURNS
Shipping details.
All orders will be shipped the following business day after you have placed your order. (and providing payment has been received).
We ship via Aust post and Fastway Couriers and your order will be tracked. Overnight shipping is available with an extra charge.
IF YOU ARE LOOKING AT PURCHASING A FEW ITEMS PLEASE FEEL FREE TO CONTACT US VIA EMAIL @ tootsietees16@gmail.com WITH YOUR ORDER DETAILS AND WE CAN OFFER A BETTER POSTAGE RATE.
We are based in Caloundra, 1 hour north of Brisbane
See Australia Post average delivery times below.
Of course in busy times delivery may be a little longer.
(SORRY WE DO NOT SHIP OVERSEAS)
Based on weight, size and destination, estimated delivery times are as follows:
| Service | Posted for delivery | Delivery by (business day after posting) |
|---|---|---|
| Regular parcel | Within metropolitan areas of capital cities or within the same city, town or environs | Up to 2 days |
| Between metropolitan areas of a capital city and a country location *† | 3-4 days | |
| Between country locations * | 4-5 days | |
| Express Post parcel | Between places in the Express Post network | Next day |
| Service | Posted for delivery | Delivery by (business day after posting) |
|---|---|---|
| Regular parcel | Between Sydney / Brisbane; Sydney / Melbourne; Melbourne / Canberra; Melbourne / Adelaide |
2-3 days |
| Between Sydney / Adelaide; Melbourne / Brisbane; Melbourne / Tasmania; Adelaide / Canberra |
3-4 days | |
| Between other capital cities | 5-6 days | |
Refunds.
We take pride in our customer service and quality control every item before delivery. If you have received an item and it is damaged or faulty we will provide a refund providing you notify us within 7 days of delivery and provide photos of item if requested.
We will not refund an item if you simply change your mind.